We will make sure the resources are available for every shared user. We will not overuse a Server, and will purchase a new server when it reaches at least 80% of its resource capacity.

After registering for our hosting, you have 30 days to cancel and get a refund for your hosting package. However, you need to provide a valid and strong reason. For more information – check out our Terms of Service.

We Guaranteed 99.9% Uptime and Reliability.  If we don’t perform to these standards, we will refund you up to 100% of your month package.  We are serious about Uptime and Reliability!  For more information – check out our Terms of Service.

Obviously – NO!   You are speaking with our support staff who are responsible for keeping the server operating smoothly and efficiently.

Yes!  We have a daily offsite backup where the data is stored for a week before it’s deleted – for sites less than 10GB.  If your site is more than 10GB, additional fees are charged to provide offsite backup.

You can expect a reply within 1 business day.  We work 24/7 to service our customer’s needs.  Your satisfaction is our number one priority!

Don’t worry! Registering a personal domain name with us at TRICKYHOST allows you to keep using your Blogspot without interruption.   Anyone entering your old domain will be redirected to your new website URL.  It’s part of our service to set this up for you when you register a personal domain name.

To put it simple, for your webpage to be shown to users – it need to be stored in a location accessible via the internet. That’s what web hosting is. To allow our web page to be accessed via the internet, which is stored in a server.

Domain name is a name/sentence or word to determine to access your site. An example of domain name is www.trickyhost.com, If there’s no domain name, to access trickyhost might be its IP address which is example #123.123.123.123

Virtual Hosting is where multiple domain names – preferably 2 or more hosted on a single computer – an ip address. Which means if either one of the domain users causes the ip to be blacklisted – both users will also be blacklisted. Preferable similar to shared hosting where resources are shared between two or more users in a server.

The available storage at the hosting server. Maximum space for you to upload your images etc. Like your hard disk.

The available rate of transfer. Transferring your content such as images, .html web pages etc, to visitors require bandwidth. More similar to transferring a content from one area(your hosting server) to another area(your client’s computer).

After getting your own hosting, your eligible to have email accounts, such as example@trickyhost.com, depending on your domain name, example@yourdomain.com

Sub-domain such as http://blog.yourmainsite.com, which is more like a hierarchy of your main site.

You can have a domain pointing to the same hosting server, which means you get a hosting package, with 2 different domains. testing1.com and testing2.com which points to different sites, such as testing1 is a blog whereas testing2 is a forum.

You can have a domain parked such as yourparkeddomain.com to point to your mainsite.com, which means whoever goes to your parkeddomain.com will automatically redirected to your main site. You can also park your domain at an advertisement portal, where ads will be shown rather than redirect to your main site.

Registering a domain name is simple. First you’ve to choose a domain registrar. There are a lot of domain registrar including ourselves, and also contains information such as DNS management, Email Forwarding and Domain Lock – to prevent the domain from being transferred to another Registrar.

After choosing a domain registrar, choose a name for yourself and check for availability. You can check out all our domain information here:

http://www.trickyhost.com/services/domain-services/domain-name-registration/

Honestly – we strive to be as correct as possible on this question.

In order to put flash on your website – there are two ways, either embed it into your .html files, or whatever code your site is running.
Another way is to upload the whole flash site to your root folder which will appear on your main domain.

Adobe Flash supports creating flash websites.

There are many ways to track hits on your site.

The most recommended is Google Analytic – Where you could track practically everything. Where are the hits coming from, how many are from unique visitors(first time), how did they arrive at your site(searc h terms) etc. It’s a very powerful analytic where you could track your hits.

Another one was in our cPanel – AWStats, Webalizer etc.

However, some of the tracking software isn’t that accurate as they didn’t record the unique visitors. They usually record how much is the page loaded. If you – yourself edited few contents, refresh the page to see the changes, and you repeated this up to 30 times. Your tracking will show that your site hits up to 30 times. Thus, this can be proved to be inaccurate. So we recommend Google Analytic as it doesn’t keep track on pages loaded by the owner of the site.

It is an open source scripting language which is widely used and suited for web development.

PHP can be used in various ways. Generate dynamic page content, collect form data etc.

ASP Stands for Active Server Pages – which runs on Windows Server. ASP uses server-side scripting which produces web pages not affected by the browser type of website visitor.

When you have a webpage which ends as .asp, and is requested to be run or viewed by a visitor, the web server will interpret the .asp file requested and produce a HTML to the browser.

There are various benefits of ASP, however that have to go in-depth of it and requires research. Hopefully this provide a base idea on what’s ASP.

PERL – that can be run mostly on UNIX based server. Perl have a lot of resources and libraries which usually used to create scripts. It is also popular in creating web applications.

MySQL is a database management system – which is a structured collection of data. From client’s data such as age, name, to shopping list such as product information etc. Furthermore MySQL Database is open-source. For more information, proceed to www.mysql.com which provides all the latest information about MySQL software.

MS SQL – Microsoft SQL which runs on Windows-based Hosting. It is similar to MySQL, however each runs on different platform (Unix / Windows).
Furthermore MS SQL Supports languages such as asp and .net.

To learn more about MS SQL – http://www.microsoft.com/sqlserver/en/us/default.aspx

Honestly it depends.

If you’ve purchased a domain from a webhost that ONLY allows the DNS to be pointed to their hosting – which means bundled hosting & domain together, you have to get a new domain if you get a new host.

Else, usually when you’ve purchased a domain, you have this so-called “DNS Management” Where your able to point to where the domain is pointing to. If you’ve purchased a new host, you can then point the domain to that new host, thus you don’t need to change the domain.

We do allow our clients to change DNS, thus we provide flexibility to our clients and not bound them to us.

Paypal is a service which enables users to make transaction online – by either using a credit card, debit card etc.
Usually integrated in e-commerce website.
To know more about PayPal: Visit http://www.paypal.com

Uploading content or .html files into your site is fairly easy with the use of FTP programs. By using FTP client such as FileZilla(http://filezilla-project.org/) your able to log into your root folder of your hosting server, and upload files into it.

It’s the amount of time or a measurable amount of time when a site is up without downtime. The uptime of a site determines how long the site has been up without going offline – which is very important for most users as downtime for businesses site especially related to transaction such as e-commerce website will be a great loss.

Well 2 main point to consider.

What programming languages will you be using for your web?
.asp? php? .net? All have to be taken into consideration.

Second is Database – be it MySQL or Microsoft SQL. However the main important question which needed to be considered is the programming languages. If your specialize in .asp, then take windows hosting, else Unix.

Dedicated IP means having your own specific IP address for your website.

Remember Virtual Hosting? Where several domains is hosted in an IP? The bad news is that if either one host causes the IP to be black listed from search engines(Maybe a lot of users use google to find out about your website) the whole domain using that IP will also be blacklisted – which means your website will not appear on google. Dedicated IP is also a must for personal business which contains transactions – since some SSL requires Dedicated IP. The purpose SSL is to encrypt the connection to prevent eavesdropping by third-party.

Really, you could. But before going for a hosting provider, do check out their Quality, Uptime, Stability, Reliability and Support. There is reason that some hosting provide a higher cost such as ours. As we tried to give the most competitive pricing for2 the best support, uptime etc.

It depends, do you have a website which uses free domain such as blogspot? If you do and you decide to use the current blogspot, you could just purchase a domain and linked it to your blogspot.
Else, you need a hosting. Domain name is just a name, similar to your house address. But without a house(web hosting), you couldn’t put nor show anything on your domain.

It is required if you create a merchant site or business site that requires SSL. Dedicated IP is where you can access a specific site with 123.123.123.123, where as usually shared hosting had their IP shared, thus even if you want to access your normal site, it doesn’t work because it’s hard to identify your site with all the shared IP.

Secure Socket Layer(SSL) is recommended for sites that accept payments etc, as SSL established an encrypted link between two parties which is your web server and browser. More Info Here

Overselling are selling bandwidth more than they can provide, expecting not all users will fully use their bandwidth. Such as our server can hold up to maximum of 20gb of bandwidth, and we sold 10gb bandwidth to 2 customers, and our server would’ve been full, however overselling comes in when we sold to 4-6 customers in hoping that not all the customers will use the bandwidth saving cost in return.

It’s a file transfer protocol where it allows users to transfer files to your hosting server. Mostly used if you were installing a software manually and it has hundreds of file, where manually uploading seems impossible. Thus FTP can help you by connecting to your web server, and you could queue all the files and it will automatically transfer the files to your hosting server root folder or the folders you specified.

A lot of users ask how to do a website but we usually offer an easy solution which is using a CMS. This is your next step on how to do a website, as WordPress is a software where we could install and provide all the necessary tools for our site to start working. It’s more like a blogging platform however it can be customized to various ways such as using it as a shopping cart by installing plugins etc.

This is an e-commerce platform that we personally recommended. It’s user-friendly and provides quite a lot of functionality. You can check out their website by clicking Here.

SEO is also known as Search Engine Optimization, where it determines how our site is built to ensure it’s searchable or search engine friendly. The structure of the site are built to ensure maximum exposure of the site using specific keywords placed on certain pages.

It determines how much authority your site have. The higher the page rank, the more authority you have on the search engine, and also the higher chances of you appearing in the search engine in top#10 of the chosen specific keyword.

The sites or other sites that are pointing to your site. This is one way to gain a page rank. Other sites that have high page rank such as 4-5, and recommended your site – by pointing or linking to your site, they are actually giving part of their site authority to you. However they can decided not to, but this need to go more in-depth and details which will not be mentioned here.